The Road to a Fully Accessible Future

For persons with disabilities (PwD), access to information and communication technology (ICT) is vital for their inclusion in modern society, enabling access to key public services such as healthcare and government services, access to the job market, communication and social integration. But this cannot be achieved unless ICTs are accessible.

ITU was one of the first international standards organizations to recognize the need to include accessibility requirements in its standards. In 1991, work began on Recommendation ITU-T V.18 which brought two previously incompatible text telephone protocols together. Following on from this success, ITU standardized the raised bump found on key 5 of most landline phones and mobile handsets with a keypad to assist blind and visually impaired people to dial.


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